ELM Group – Information for patients

Change of personal details

If you change your name address or telephone number please remember to give the details to reception so that your records can be amended. This important, as the surgery may need to contact you in the future.

You may also inform us online using our online services which are available 24 hours a day.

Changing your doctor

Should you move home or wish to change practice for any reason, your medical card gives information on the steps to be taken. If you have any difficulties the local ‘Rushcliffe Clinical Commissioning Group can advise you.

Named GP for patients aged 75 and over

You may be aware that from April all practices are required to provide all their patients aged 75 and over with a named GP.
If you are 75 or over your named GP  will have overall responsibility for the care and support that our surgery provides to you. This does not prevent you from seeing any GP in the practice as you may currently.

Your named GP is the GP with whom you are registered

Access for the disabled

The premises at East Leake have automatic doors at the main entrance and a ramp at the rear of the building to give better access for the disabled. Signage has been introduced as required under the Disability Discrimination Act and there is a hearing loop at the reception desk.

There are suitable toilet facilities and a wheel chair is available on request if required.

The Ruddington surgery has access for wheelchairs and disabled toilet facilities.

For more information go to the  Disabled Go website.

Sign language and other interpreting services

If you use sign language then arrangements can be made for a British Sign Language Interpreter to attend your appointment.
An interpreting service is also available to patients whose first language is not English.

If you require use of either of these services please speak with your health professional or ask at reception.

Sharing information in the NHS

Confidential information from your medical records may be used by the NHS to improve the services offered. This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information. This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.

If you are happy for your information to be used in this way you do not have to do anything.

It is important to remember that you do have a choice.

More information is available at www.nhs.uk/caredata and www.nhscarerecords.nhs.uk  or you can download our Frequently Asked Questions

Patient Confidentiality

Patient information is confidential and it is the practice’s policy to adhere strictly to the Department of Health Caldicott guidelines on protecting confidential information. We are registered under the Data Protection Act. If you would like to know more, please ask reception for a leaflet, or read the information in our Protecting and Using Patient Information Fact Sheet.

Violent or abusive patients

If any patient is violent or abusive to any clinician or other member of staff they may be removed from the Practice’s list with immediate effect. Details of the full procedure are available on request.

Rushcliffe clinical commissioning group

Freedom of Information policy

Freedom of Information scheme

Access to medical records

Information from the Care Quality Commission