ELM Group – Home visits

Call early

Where possible please telephone to request a visit before 10.00 am. You may receive telephone advice for your condition or the doctor may ask you to attend the surgery. If a visit is deemed necessary, it may not be your registered doctor who will call.

Try to come to the surgery

For many years it has been clear that the vast majority of health care should be provided in the setting of a modern, well-equipped surgery in a well-lit, purpose-built environment with rapid access to affiliated services, such as nursing and a pharmacy.

The decision as to whether or not a visit is required should be based on the clinical condition of the patient and should be made by the assessing clinician.

Home visits should be reserved for situations where it has been determined that a face-to-face consultation is necessary and the patient may be suffering from a medical condition which would be worsened by travelling.

The vast majority of patients are not harmed by car or taxi travel. Therefore, most feverish children, people with abdominal pain, diarrhoea and vomiting, upper respiratory tract infections, injuries and muscular problems, who are deemed to require a face-to-face consultation, are fit to be transported to the surgery for assessment.

Occasionally, if a patient clearly requires hospital admission following a telephone consultation, this can be arranged without the need for a face-to-face appointment.