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ELM Group – Patient participation group

Patient Participation Group

Latest survey – thank you to everyone who responded – the group will publish its findings as soon as we can.

Patient representation plays a crucial part in helping the practice identify what it can do better and what is important to patients. For the past few years the range and knowledge of health services available to patients has expanded dramatically and this has resulted in a greater demand for GP and nursing time both in person and over the telephone. This has led to many competing demands on our limited time and as a result makes it harder to provide a first class service.

The Patient Participation Group (PPG) has helped to identify some of the underlying problems as well as shape what we can do. Working together with the PPG we hope to improve local awareness about services, the appointment system and the functioning of the practice; as well as develop the skill mix at the practice, all of which we hope will bring benefits to our patients.

Click here for the latest newsletter Winter 2017

Last Newsletter – Autumn 2017

Other resources:

Virtual Group – new joiner form

Members Notice

NHS Summary Care Record

Online services leaflet

Patient Participation Group FAQs

PPG Terms of Reference

Practice Nurse Survey 2016

Patient Participation Report 2014/15

Feedback from the 2014 patient survey can be accessed by  clicking here