ELM Group – Out of Hours

In a life-threatening situation call 999.

Please only dial 999 or go to your nearest Accident & Emergency department if the illness or injury is life threatening or can’t wait. You should dial 999 immediately if you or someone else is seriously ill. For example if someone

• has had a major accident 
• has problems with breathing
• has severe chest pains 
• is unconscious 
• has lost a lot of blood

At all other times, the 111 service can tell you what to do if you or your family are feeling ill. Depending upon what is wrong with you, 111 could advise you how to self-care, get in touch with the out of hours GP service, go to a walk-in centre or go to hospital. 111 may need to call an ambulance for you if they think you need help quickly.

Call if:

• you need medical help fast but it’s not a 999 emergency
• you think you need to go to A&E or need another NHS urgent care service
• you don’t know who to call or you don’t have a GP to call 
• you need health information or reassurance about what to do next

For more information on the 111 service follow this link.